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How We Keep Your Account Safe

When you open an account with us, your personal information stays secure and private.

Data handling you controlClear cookie policiesAccount access anytime
Explore the Lobby Read FAQ
bpjstoto login How We Keep Your Account Safe
REACH OUR TEAM

Privacy Questions? Contact Us Here

Team online

Live Chat

Open the chat widget in the bottom right of your lobby. Our team responds during Indonesia business hours, Monday to Friday, 09:00–18:00 WIB. Evenings and weekends, we'll log your request and reply the next business day.

Email Support

Send privacy requests to our data team at [email protected]. Include your account username and the specific data you want to access or modify. We aim to reply within two business days.

Account Settings

Log in to your account, tap Settings > Privacy & Data, then select the update or access request you need. Confirmation goes to your registered email immediately.

DATA SECURITY BUILT IN

How We Protect and Manage Your Information

Encryption

All deposits, withdrawals and account login sessions use 256-bit SSL encryption.

Retention Policy

We keep active account data for as long as your account is open.

Cookie Control

We use cookies to remember your login, track your game preferences and measure site performance.

Third-Party Access

We share account data only with licensed payment processors for DANA, OVO, GoPay and QRIS settlement.

Account Verification

To withdraw funds, we verify your identity using your registered phone number and email address.

Your Rights

You can request a copy of your data, correct any information, ask us to delete non-essential records, or withdraw consent…

Questions About Your Data

Yes. Log into your account, go to Settings > Privacy & Data > Download My Data. You'll receive a file with your name, email, phone, deposit history and withdrawal records. Processing takes up to two business days. You can also email [email protected] to request it.

We retain all withdrawal transaction records — including amounts, dates, DANA, OVO, GoPay and QRIS payment details — for three years for dispute resolution and financial compliance. After you close your account, we keep that data for the full three-year period, then delete it.

Open your account settings, select Close Account, and confirm. We'll immediately deactivate your login. Non-financial data is deleted within 30 days. Transaction records stay on file for three years where local law requires it, but your personal profile is removed.

We only send you emails about account activity, withdrawals, security alerts and policy updates. We do not use your data to send promotional material unless you opt in through your notification settings. You can unsubscribe from any non-essential email anytime.

Yes. All payment flows use end-to-end encryption. Your payment app (DANA, OVO, GoPay or QRIS) handles the transaction directly; we never store your card number or bank credentials. Deposits appear in your wallet within seconds.

We use session cookies to keep you logged in and analytics cookies to measure site traffic. You can disable cookies in your browser settings — essential cookies for login and withdrawals cannot be turned off, but you can block advertising and analytics cookies.

Contact our data protection team at [email protected] with the subject line Privacy Complaint. Include your account username, the issue, and any supporting details. We investigate all complaints and respond within ten business days.

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